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Raqmiat Support Center

Get the help you need, the way you prefer.
Open a support ticket or reach us directly via WhatsApp, phone, or email - all in one place.

WhatsApp
Fastest for quick questions
Email
support@raqmiat.com.sa
Call
+966 54 593 2798
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Target Response Times (SLA)
Severity Description Initial Response Updates
P1 Critical Production down / major outage ≤ 4 business hours Every 8 business hours
P2 High Severely degraded or urgent ≤ 8 business hours Daily
P3 Normal General issue or request ≤ 1 business day Every 2–3 days
P4 Low How-to / enhancement ≤ 2 business days As available
Business hours: Sun–Thu, 9:00–18:00 AST (KSA). Targets are best-effort and may vary with workload/holidays.
Service Status
Raqmiat Support Portal - Operational
Zoho Desk - Operational
WhatsApp - Operational
Note: This is a manual indicator. For outages we’ll post updates on WhatsApp & email.
Office Hours
  • Saudi Arabia (AST): Sun–Thu, 9:00–18:00
  • India (IST): Mon–Fri, 9:30–18:30
We monitor P1 issues outside hours when possible.
Escalation

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